docs.healthdata.beApproving an EAM account approval request
Click on Manage to the top left of the screen, so that EAM appears. When hovering over this, the items EAM Users and EAM Accounts become visible.
Select EAM Accounts and Approval successively.
When clicking on Approval you open the page with end-user accounts that are waiting to be approved:
There are two ways to approve these account requests:
- By checking the selection box of the relevant account request and selecting the Approve action. Click on the Apply to selected item button to perform the action.
- By clicking on the Edit button in the Operations column for the relevant account ...
... and subsequently on the Approve button in the Account: Manage grants screen.
The Account state changes to Approved.
After this, a fulfilment process will start to run in the background, finally resulting in an account state change to Published.
Performing a push action
If this change does not take place within a reasonable amount of time - usually between 15 minutes and up to three hours - the account could be updated by means of a "push".
Therefore, return to the accounts overview screen.
First, check the Approved account that needs to be pushed (1). Then, open the Action drop-down menu and select the Update account (push) option (2). Finally, validate this action by clicking on the Apply to selected items button (3).
In case the push action does not trigger the expected result, you need to contact our Support service.