The implementation of the healthdata.be Incident Management Process will be done on a pragmatic base.
During a start-up phase (6 months as of the use in the production environment), the results will be measured.
At the end of the start-up phase, the healthdata.be Incident Management Process will be fixed. This will be done by taking into account the achievements during the start-up phase, the statistical information provided by the Information Technology Service Management System (i.c. ServiceNow).