Last updated: 2021-12-05 15:01
- AS : Authentic Source
- CI: Configuration item
- ITIL: Information Technology Infrastructure Library
- KPI: Key Performance Indicator
- MSA: Master Service Agreement
- PI, PII, PIII, PIV: The different priority level
- SLA: Service Level Agreement
- SLO: Service Level Objective
- SPOC: Single point of contact
- SR : Service Request