Abbreviations

Dernière mise à jour: 2021-12-05 15:01

• AS : Authentic Source
• CI: Configuration item
• ITIL: Information Technology Infrastructure Library
• KPI: Key Performance Indicator
• MSA: Master Service Agreement
• PI, PII, PIII, PIV: The different priority level
• SLA: Service Level Agreement
• SLO: Service Level Objective
• SPOC: Single point of contact
• SR : Service Request