Support Services

Last updated: 2023-04-11 12:25

The Service Desk of (Sciensano) helps users of our applications and services and deals with requests and problems when they arise.

The Service Desk focuses on those services run by our IT Services (HD4DP, HD4RES,, ...) and helps you with accounts and passwords. For questions about the content and objective(s) of the projects, we kindly refer to the managing research organizations.

In case of an incident (technical issues only), we advise you to send an e-mail to

In case of business or content question/feedback: please contact your business SPOC.

Please find below our support window hours: