Browse to the public main page of the HD Service and Support portal: https://sciensano.service-now.com/sp
Select "Log in" at the right upper corner of the screen.
A screen with title "Log on to online public services" will appear.
If you prefer to use your eID card to login, select the field "LOG IN with eID card reader".
If you prefer to use your itsme to login, select the field "LOG IN via itsme".
If you are a user from the Grand Duchy of Luxembourg, select the field "LOG IN with a valid European login method".
The first time you logon, a page with title "My Profile" will appear in which you have to enter necessary data that the portal recognizes you later.
Please provide your email address.
Please select the name of the organization you work for. If you work in a private practice, or are a citizen, select "Not applicable"
Please provide your personal NIDHI-number. If you are a citizen, tick the box ‘I do not have a personal NIDHI-number’
Click on ‘Save’ and you will be navigated to the homepage.
Once logged in, the user will see the homepage of the HD Service and Support portal.