Access the HD Service and Support portal

Last updated: 2022-10-26 09:58

Browse to the public main page of the HD Service and Support portal: https://sciensano.service-now.com/sp

Note: To access ServiceNow, non-Belgian residents need to use the following link: https://sciensano.service-now.com/login.do and enter their credentials (username and password). Non-belgian users can request a user-id via a mail to support.healthdata@sciensano.be.

Select "Log in" at the right upper corner of the screen.

A screen with title "Log on to online public services" will appear.

If you prefer to use your eID card to login, select the field "LOG IN with eID card reader".

If you prefer to use your itsme to login, select the field "LOG IN via itsme".

If you do not dispose of an eID card or itsme, please call Healthdata support (+32 (2) 793 01 42) to create an account.

The first time you logon, a page with title "My Profile" will appear in which you have to enter necessary data that the portal recognizes you later. 

Please provide your email address.

Please select the name of the organization you work for. If you work in a private practice, or are a citizen, select "Not applicable"

Please provide your personal NIDHI-number. If you are a citizen, tick the box ‘I do not have a personal NIDHI-number

Click on ‘Save’ and you will be navigated to the homepage.

Once logged in, the user will see the homepage of the HD Service and Support portal.