docs.healthdata.beLast updated: 2022-01-25 08:58
| Role | Description |
|---|---|
| Request Owner | The Request Owner is responsible for ensuring that all activities defined within the process are undertaken and that the process achieves its goals and objectives. |
| Request Manager | The Request Manager is responsible for the Request procedure, for work instruction design, and for the day to day management of the overall procedure. The manager has authority to manage all aspects of Requests fulfilment. |
| Request Analyst | The Request Analyst is responsible for designing and implementing the Request Procedure as defined by the Request Manager, and to be a point of contact for escalated issues, questions, or concerns. |
| End User | The End User is the person using an IT resource. This role is responsible to report all Incidents and make all IT requests and contacts through the Service Desk. |
| ServiceDesk Agent | The Service Desk Analyst is responsible for the day to day communication with all End Users and to facilitate the resolution and fulfillment of Incidents and Requests. |
| Request Coordinator | The Request Coordinator is responsible of managing all requests that are assigned to his group, within the SLA defined. |
Implementation of the major roles in the healthdata.be team:
| Role | Healthdata function |
|---|---|
| End User | anybody who is not part of the healthdata organization, but is a user of its services (scientists, Sciensano staff, hospital/laboratory staff, …) |
| Service Desk Agent | Is part of the role of Support Engineer/Service Desk Officer in the Services & Support Team |
| L2/3 Request Analyst | Is part of engineer/developer functions in all HD teams- IAT, DC, DWH, SOB; as well as the DPO, EA, other architects |
| Request Coordinator | Is part of the role in all HD teams |
| Request Manager | Is part of the role of Incident management in the Services & Support Team |