National Hand Hygiene Campaign

National Hand Hygiene Campaign

Welcome at the documentation pages for the project National Hand Hygiene Campaign, provided by the service healthdata.be (Sciensano).

These pages provide information about the technical processes of the project. The following sections are (will be) provided:

For scientific information of the project, please contact the primary organization that oversees implementation of project (see section "General project information").

manager Tue, 12/21/2021 - 16:18

General project information

General project information

Project name

National Hand hygiene Campagne

Project abbreviation

HH

Project code

HDP0025

Primary organization that oversees implementation of project

  • Healthcare-associated infections and antimicrobial resistance (Sciensano)

Partner organization participating in project

  • European Centre for Disease Prevention and Control (ECDC)

Organisation that commissioned this project

  • FPS Public Health, Food Chain Safety and Environment
  • Federal Platform for Hospital Hygiene

Organisation providing monetary or material support

  • FPS Public Health, Food Chain Safety and Environment

Brief project description

The national campaign is aimed at 1) all healthcare workers / healthcare providers / caregivers who have direct contact with patients in hospitals (both acute, rehabilitation and psychiatric hospitals) and 2) hospitalized patients and their families. The campaign normally consists of two main parts:

  • the actual sensitization of health care workers and patients on the basis of the
    campaign material; and
  • the evaluation of the impact of the campaign based on the measurement before (normally) and after the sensitization phase of:
    • the hand hygiene compliance of healthcare workers through direct observation,
    • the consumption of hand alcohol and
    • compliance with basic hand hygiene requirements (optional).

The sensitization is multimodal. The sensitization combines a number of strategies:

  • an audit with feedback (normally feedback of the results of the measurement of the compliance pre-campaign),
  • training for healthcare workers,
  • promotion of hand alcohol,
  • involving the patient,
  • sensitization of healthcare providers,
  • involvement of managers and management.

For the realization of the campaign, the development of the campaign material and the training tools, the 'Recommendations on hand hygiene during care' were based on, as in each case, the Superior Health Council (SHC) and the 'WHO Guidelines on hand hygiene in health care'.

Regulatory framework of this project

Consult the regulatory framework information published on the fair.healthdata.be pages.

manager Tue, 12/21/2021 - 16:05

The data collection

The data collection

Organisations and/or individuals that provide data

Text organisations and/or individuals that provide data

Start date of the data collection

dd/mm/yyyy

End date of the data collection

dd/mm/yyyy

Periodicity of the data collection

Text periodicity of the data collection

Data Collection Definition

Text data collection definition

Data Collection Process

Text DataCollectionProcess

Applications used for the data collection

The following applications are used for the data collection:

  • Primary clinical or administrative system
  • HD4DP v2
  • HD4DP v2 WEB

In the next sections, we will describe these applications in more detail.

manager Tue, 12/21/2021 - 16:11

HD4DP v2

HD4DP v2

General description of the application HD4DP v2

Text GenDescrHD4DP2

User manual of the application HD4DP v2

Text UserManHD4DP2

manager Wed, 01/12/2022 - 18:00

Access the HD4PD v2 application

Access the HD4PD v2 application manager Mon, 12/20/2021 - 09:17

Navigate to the "Hand Hygiene" project

Navigate to the "Hand Hygiene" project

When logged in, you will see the Welcome page. In the left dark blue menu you can see all the study programs and projects you have access to.

When you select the study program Healthcare-associated infections and antimicrobial resistance, you can see the study project Hand Hygiene.

Select the study project Hand Hygiene.

You will see that the study project Hand Hygiene consists of three parts: PRE campaign, POST campaign and IN and OUT campaign.

manager Tue, 12/21/2021 - 07:24

Create a "Hand Hygiene" registration

Create a "Hand Hygiene" registration

The study project Hand Hygiene consists of three sections: PRE campaign, POST campaign and IN and OUT campaign.

This image has an empty alt attribute

On the following pages we explain how you can register for each section.

manager Mon, 12/20/2021 - 12:50

Create a "Hand Hygiene" registration "PRE Campaign"

Create a "Hand Hygiene" registration "PRE Campaign"

To create a "PRE Campaign" registration for the study project Hand Hygiene, select "PRE Campaign" in the dark blue left menu.

You will see the number of versions of this study section. In this case, there are two versions available: V2 and V3.

When you select the highest version of this study section for the first time, you will see an empty table in the main part of your screen. The table contains, among others, the following items: Registration IDProgressAuthorCo-authorUnique ID, Business keyRegistration codeNational registry ID of the patient...

In the top right corner of the screen you can find a green button "+ New registration". Press this button.

After pressing the button "+ New registration", the main screen will now be replaced with 2 sections: a study form (in the middle of the screen) and a Table of contents (on the right side of the screen).

By completing the study form, you will create a "PRE Campaign" registration for the study project Hand Hygiene.

The Table of contents indicates which sections you must complete. You can also use the table of contents to navigate through the study form: pressing a section in the table of contents will take you to this section in the study form.

By pressing the tab "Progress" on the right side of the screen , the Table of contents will be replaced by a progress bar and a list of open validation errors.

You can use the list of open validation errors to navigate through the study form: pressing a validation error in the list will take you to this section in the study form.

When the study form is completed and there are no validation errors, you can Save or Submit this registration. Notice that the Submit button is in clear green.

When the study form is completed but there are validation errors, you can Save but not Submit this registration. Notice that the Submit button is in dim green.

When the study form is saved or submitted, the screen switches to the overview table. Now, this table is not empty anymore but shows the saved or submitted registration.

manager Mon, 12/20/2021 - 15:43

Create a "Hand Hygiene" registration "POST Campaign"

Create a "Hand Hygiene" registration "POST Campaign"

To create a "POST Campaign" registration for the study project Hand Hygiene, select "POST Campaign" in the dark blue left menu.

You will see the number of versions of this study section. In this case, there are two versions available: V2 and V3.

When you select the highest version of this study section for the first time, you will see an empty table in the main part of your screen. The table contains, among others, the following items: Registration IDProgressAuthorCo-authorUnique ID, Business keyRegistration codeNational registry ID of the patient...

In the top right corner of the screen you can find a green button "+ New registration". Press this button.

After pressing the button "+ New registration", the main screen will now be replaced with 2 sections: a study form (in the middle of the screen) and a Table of contents (on the right side of the screen).

By completing the study form, you will create a "POST Campaign" registration for the study project Hand Hygiene.

The Table of contents indicates which sections you must complete. You can also use the table of contents to navigate through the study form: pressing a section in the table of contents will take you to this section in the study form.

By pressing the tab "Progress" on the right side of the screen , the Table of contents will be replaced by a progress bar and a list of open validation errors.

You can use the list of open validation errors to navigate through the study form: pressing a validation error in the list will take you to this section in the study form.

When the study form is completed and there are no validation errors, you can Save or Submit this registration. Notice that the Submit button is in clear green.

When the study form is completed but there are validation errors, you can Save but not Submit this registration. Notice that the Submit button is in dim green.

When the study form is saved or submitted, the screen switches to the overview table. Now, this table is not empty anymore but shows the saved or submitted registration.

manager Mon, 12/20/2021 - 15:44

Create a "Hand Hygiene" registration "IN and OUT Campaign"

Create a "Hand Hygiene" registration "IN and OUT Campaign"

To create a "IN and OUT Campaign" registration for the study project Hand Hygiene, select "IN and OUT Campaign" in the dark blue left menu.

You will see the number of versions of this study section. In this case, there are two versions available: V2 and V3.

When you select the highest version of this study section for the first time, you will see an empty table in the main part of your screen. The table contains, among others, the following items: Registration IDProgressAuthorCo-authorUnique ID, Business keyRegistration codeNational registry ID of the patient...

In the top right corner of the screen you can find a green button "+ New registration". Press this button.

After pressing the button "+ New registration", the main screen will now be replaced with 2 sections: a study form (in the middle of the screen) and a Table of contents (on the right side of the screen).

By completing the study form, you will create a "IN and OUT Campaign" registration for the study project Hand Hygiene.

The Table of contents indicates which sections you must complete. You can also use the table of contents to navigate through the study form: pressing a section in the table of contents will take you to this section in the study form.

By pressing the tab "Progress" on the right side of the screen , the Table of contents will be replaced by a progress bar and a list of open validation errors.

You can use the list of open validation errors to navigate through the study form: pressing a validation error in the list will take you to this section in the study form.

When the study form is completed and there are no validation errors, you can Save or Submit this registration. Notice that the Submit button is in clear green.

When the study form is completed but there are validation errors, you can Save but not Submit this registration. Notice that the Submit button is in dim green.

When the study form is saved or submitted, the screen switches to the overview table. Now, this table is not empty anymore but shows the saved or submitted registration.

manager Mon, 12/20/2021 - 15:44

Find a "Hand Hygiene" registration

Find a "Hand Hygiene" registration

The study project Hand Hygiene consists of three sections: PRE campaign, POST campaign and IN and OUT campaign.

This image has an empty alt attribute

On the following pages we explain how you can find a registration for each section.

manager Tue, 12/21/2021 - 07:21

Find a "Hand Hygiene" registration "PRE Campaign"

Find a "Hand Hygiene" registration "PRE Campaign"
This image has an empty alt attribute

When you select a version of this study section , you will see the overview table in the main part of your screen. The table contains, among others, the following items: Registration IDProgressAuthorCo-authorUnique ID, Business keyRegistration codeNational registry ID of the patient...

This image has an empty alt attribute

In the header of the overview table you can use the filter that is below each column label. In the example below, the last name "Khan" was entered in the filter (text field) : as a result only the record with "Khan" is shown.

This image has an empty alt attribute
manager Tue, 12/21/2021 - 11:00

Find a "Hand Hygiene" registration "POST Campaign"

Find a "Hand Hygiene" registration "POST Campaign"
This image has an empty alt attribute

When you select a version of this study section , you will see the overview table in the main part of your screen. The table contains, among others, the following items: Registration IDProgressAuthorCo-authorUnique ID, Business keyRegistration codeNational registry ID of the patient...

This image has an empty alt attribute

In the header of the overview table you can use the filter that is below each column label. In the example below, the last name "Khan" was entered in the filter (text field) : as a result only the record with "Khan" is shown.

This image has an empty alt attribute
manager Tue, 12/21/2021 - 11:01

Find a "Hand Hygiene" registration "IN and OUT Campaign"

Find a "Hand Hygiene" registration "IN and OUT Campaign"
This image has an empty alt attribute

When you select a version of this study section , you will see the overview table in the main part of your screen. The table contains, among others, the following items: Registration IDProgressAuthorCo-authorUnique ID, Business keyRegistration codeNational registry ID of the patient...

This image has an empty alt attribute

In the header of the overview table you can use the filter that is below each column label. In the example below, the last name "Khan" was entered in the filter (text field) : as a result only the record with "Khan" is shown.

This image has an empty alt attribute
manager Tue, 12/21/2021 - 11:01

Update a "Hand Hygiene" registration

Update a "Hand Hygiene" registration

The study project Hand Hygiene consists of three sections: PRE campaign, POST campaign and IN and OUT campaign.

This image has an empty alt attribute

On the following pages we explain how you can update a registration for each section.

manager Tue, 12/21/2021 - 07:21

Update a "Hand Hygiene" registration "PRE Campaign"

Update a "Hand Hygiene" registration "PRE Campaign"

A "PRE Campaign" registration can be updated as long as the registration has not yet been submitted. If the status of a registration is "Saved" , the registration can still be updated.

To update a "PRE Campaign" registration for the study project Hand Hygiene, select "PRE Campaign" in the dark blue left menu.

This image has an empty alt attribute

When you select a version of this study section , you will see the overview table in the main part of your screen. The table contains, among others, the following items: Registration IDProgressAuthorCo-authorUnique ID, Business keyRegistration codeNational registry ID of the patient...

This image has an empty alt attribute

Use the filters in the header of the table to find the registration that you want to update.

If you have found the registration, you can open the study form of the registration by pressing the corresponding row in the overview table.

You can complete the missing fields and / or change previously completed fields in the study form.

At the end of the study form you can "Save" or "Submit" the registration.

If you submit the registration, you cannot change or delete it anymore.

manager Tue, 12/21/2021 - 11:10

Update a "Hand Hygiene" registration "POST Campaign"

Update a "Hand Hygiene" registration "POST Campaign"

A "POST Campaign" registration can be updated as long as the registration has not yet been submitted. If the status of a registration is "Saved" , the registration can still be updated.

To update a "POST Campaign" registration for the study project Hand Hygiene, select "POST Campaign" in the dark blue left menu.

This image has an empty alt attribute

When you select a version of this study section , you will see the overview table in the main part of your screen. The table contains, among others, the following items: Registration IDProgressAuthorCo-authorUnique ID, Business keyRegistration codeNational registry ID of the patient...

This image has an empty alt attribute

Use the filters in the header of the table to find the registration that you want to update.

If you have found the registration, you can open the study form of the registration by pressing the corresponding row in the overview table.

You can complete the missing fields and / or change previously completed fields in the study form.

At the end of the study form you can "Save" or "Submit" the registration.

If you submit the registration, you cannot change or delete it anymore.

manager Tue, 12/21/2021 - 11:11

Update a "Hand Hygiene" registration "IN and OUT Campaign"

Update a "Hand Hygiene" registration "IN and OUT Campaign"

A "IN and OUTSIDE Campaign" registration can be updated as long as the registration has not yet been submitted. If the status of a registration is "Saved" , the registration can still be updated.

To update a "IN and OUTSIDE Campaign" registration for the study project Hand Hygiene, select "IN and OUTSIDE Campaign" in the dark blue left menu.

This image has an empty alt attribute

When you select a version of this study section , you will see the overview table in the main part of your screen. The table contains, among others, the following items: Registration IDProgressAuthorCo-authorUnique ID, Business keyRegistration codeNational registry ID of the patient...

This image has an empty alt attribute

Use the filters in the header of the table to find the registration that you want to update.

If you have found the registration, you can open the study form of the registration by pressing the corresponding row in the overview table.

You can complete the missing fields and / or change previously completed fields in the study form.

At the end of the study form you can "Save" or "Submit" the registration.

If you submit the registration, you cannot change or delete it anymore.

manager Tue, 12/21/2021 - 11:11

Delete a "Hand Hygiene" registration

Delete a "Hand Hygiene" registration

The study project Hand Hygiene consists of three sections: PRE campaign, POST campaign and IN and OUT campaign.

This image has an empty alt attribute

On the following pages we explain how you can delete a registration for each section.

manager Tue, 12/21/2021 - 07:21

Delete a "Hand Hygiene" registration "PRE Campaign"

Delete a "Hand Hygiene" registration "PRE Campaign"

A "PRE Campaign" registration can be deleted as long as the registration has not yet been submitted. If the status of a registration is "Open" , the registration can still be deleted.

To delete a "PRE Campaign" registration for the study project Hand Hygiene, select "PRE Campaign" in the dark blue left menu.

This image has an empty alt attribute

When you select a version of this study section , you will see the overview table in the main part of your screen. The table contains, among others, the following items: Registration IDProgressAuthorCo-authorUnique ID, Business keyRegistration codeNational registry ID of the patient...

This image has an empty alt attribute

Use the filters in the header of the table to find the registration that you want to delete.

If you have found the registration you want to delete, you need to select the registration by ticking the checkbox at the beginning of the row in the overview table.

Then you should press the "Actions" button on the top right of the overview table.

Two options are provided now: "Submit" and "Delete". Press now "Delete".

After you pressed "Delete", a popup message will appear asking you to confirm the deletion of the selected registration(s). If you are confident about this action, press "Confirm". If not, press "Cancel".

If you delete the registration, you cannot change its status or content anymore.

The deleted registration will not be removed from the overview table. It remains present, but its status has changed from "Open" to "Deleted".

If you only want to see Open and Submitted registrations, you can adapt the filter on the "Status" item in the overview table.

manager Tue, 12/21/2021 - 11:21

Delete a "Hand Hygiene" registration "POST Campaign"

Delete a "Hand Hygiene" registration "POST Campaign"

A "POST Campaign" registration can be deleted as long as the registration has not yet been submitted. If the status of a registration is "Open" , the registration can still be deleted.

To delete a "POST Campaign" registration for the study project Hand Hygiene, select "POST Campaign" in the dark blue left menu.

This image has an empty alt attribute

When you select a version of this study section , you will see the overview table in the main part of your screen. The table contains, among others, the following items: Registration IDProgressAuthorCo-authorUnique ID, Business keyRegistration codeNational registry ID of the patient...

This image has an empty alt attribute

Use the filters in the header of the table to find the registration that you want to delete.

If you have found the registration you want to delete, you need to select the registration by ticking the checkbox at the beginning of the row in the overview table.

Then you should press the "Actions" button on the top right of the overview table.

Two options are provided now: "Submit" and "Delete". Press now "Delete".

After you pressed "Delete", a popup message will appear asking you to confirm the deletion of the selected registration(s). If you are confident about this action, press "Confirm". If not, press "Cancel".

If you delete the registration, you cannot change its status or content anymore.

The deleted registration will not be removed from the overview table. It remains present, but its status has changed from "Open" to "Deleted".

If you only want to see Open and Submitted registrations, you can adapt the filter on the "Status" item in the overview table.

manager Tue, 12/21/2021 - 11:22

Delete a "Hand Hygiene" registration "IN and OUT Campaign"

Delete a "Hand Hygiene" registration "IN and OUT Campaign"

A "IN and OUT Campaign" registration can be deleted as long as the registration has not yet been submitted. If the status of a registration is "Open" , the registration can still be deleted.

To delete a "IN and OUT Campaign" registration for the study project Hand Hygiene, select "IN and OUT Campaign" in the dark blue left menu.

This image has an empty alt attribute

When you select a version of this study section , you will see the overview table in the main part of your screen. The table contains, among others, the following items: Registration IDProgressAuthorCo-authorUnique ID, Business keyRegistration codeNational registry ID of the patient...

This image has an empty alt attribute

Use the filters in the header of the table to find the registration that you want to delete.

If you have found the registration you want to delete, you need to select the registration by ticking the checkbox at the beginning of the row in the overview table.

Then you should press the "Actions" button on the top right of the overview table.

Two options are provided now: "Submit" and "Delete". Press now "Delete".

After you pressed "Delete", a popup message will appear asking you to confirm the deletion of the selected registration(s). If you are confident about this action, press "Confirm". If not, press "Cancel".

If you delete the registration, you cannot change its status or content anymore.

The deleted registration will not be removed from the overview table. It remains present, but its status has changed from "Open" to "Deleted".

If you only want to see Open and Submitted registrations, you can adapt the filter on the "Status" item in the overview table.

manager Tue, 12/21/2021 - 11:21

Submit a "Hand Hygiene" registration

Submit a "Hand Hygiene" registration

The study project Hand Hygiene consists of three sections: PRE campaign, POST campaign and IN and OUT campaign.

This image has an empty alt attribute

On the following pages we explain how you can submit a registration for each section.

manager Tue, 12/21/2021 - 09:01

Submit a "Hand Hygiene" registration "PRE Campaign"

Submit a "Hand Hygiene" registration "PRE Campaign"

A "PRE Campaign" registration can be submitted at the end of the creation process using the study form (see: Create a "Hand Hygiene" registration "PRE Campaign" ).

When the registration was completed using the study form, saved and there are no more validation errors, the registration can also be submitted via the overview table. This method can be useful to submit multiple registrations in the same action.

To submit a "PRE Campaign" registration for the study project Hand Hygiene using the overview table, select "PRE Campaign" in the dark blue left menu.

This image has an empty alt attribute

When you select a version of this study section , you will see the overview table in the main part of your screen. The table contains, among others, the following items: Registration IDProgressAuthorCo-authorUnique ID, Business keyRegistration codeNational registry ID of the patient...

This image has an empty alt attribute

Use the filters in the header of the table to find the registration(s) that you want to submit. You can use for example the filters "Status" (set on "Open") and "Validation errors" (set on "0") to obtain the registrations that qualify for submission.

If you have found the registration(s) you want to submit, you need to select the registration(s) by ticking the checkbox at the beginning of the row in the overview table.

Then you should press the "Actions" button on the top right of the overview table.

Two options are provided now: "Submit" and "Delete". Press now "Submit".

After you pressed "Submit", a popup message will appear asking you to confirm the submission of the selected registration(s). If you are confident about this action, press "Confirm". If not, press "Cancel".

If you confirm the submission , you cannot change the content of the registration(s) anymore. Submitted registrations also cannot be deleted anymore.

The submitted registration remains present in the overview table, but its status has changed from "Open" to "Submitted".

If you only want to see "Open" registrations, you can adapt the filter on the "Status" item in the overview table.

manager Tue, 01/04/2022 - 13:02

Submit a "Hand Hygiene" registration "POST Campaign"

Submit a "Hand Hygiene" registration "POST Campaign"

A "POST Campaign" registration can be submitted at the end of the creation process using the study form (see: Create a "Hand Hygiene" registration "POST Campaign" ).

When the registration was completed using the study form, saved and there are no more validation errors, the registration can also be submitted via the overview table. This method can be useful to submit multiple registrations in the same action.

To submit a "POST Campaign" registration for the study project Hand Hygiene using the overview table, select "POST Campaign" in the dark blue left menu.

This image has an empty alt attribute

When you select a version of this study section , you will see the overview table in the main part of your screen. The table contains, among others, the following items: Registration IDProgressAuthorCo-authorUnique ID, Business keyRegistration codeNational registry ID of the patient...

This image has an empty alt attribute

Use the filters in the header of the table to find the registration(s) that you want to submit. You can use for example the filters "Status" (set on "Open") and "Validation errors" (set on "0") to obtain the registrations that qualify for submission.

If you have found the registration(s) you want to submit, you need to select the registration(s) by ticking the checkbox at the beginning of the row in the overview table.

Then you should press the "Actions" button on the top right of the overview table.

Two options are provided now: "Submit" and "Delete". Press now "Submit".

After you pressed "Submit", a popup message will appear asking you to confirm the submission of the selected registration(s). If you are confident about this action, press "Confirm". If not, press "Cancel".

If you confirm the submission , you cannot change the content of the registration(s) anymore. Submitted registrations also cannot be deleted anymore.

The submitted registration remains present in the overview table, but its status has changed from "Open" to "Submitted".

If you only want to see "Open" registrations, you can adapt the filter on the "Status" item in the overview table.

manager Tue, 01/04/2022 - 13:04

Submit a "Hand Hygiene" registration "IN and OUT Campaign"

Submit a "Hand Hygiene" registration "IN and OUT Campaign"

An "IN and OUT Campaign" registration can be submitted at the end of the creation process using the study form (see: Create a "Hand Hygiene" registration "IN and OUT Campaign").

When the registration was completed using the study form, saved and there are no more validation errors, the registration can also be submitted via the overview table. This method can be useful to submit multiple registrations in the same action.

To submit an "IN and OUT Campaign" registration for the study project Hand Hygiene using the overview table, select "In and OUT Campaign" in the dark blue left menu.

This image has an empty alt attribute

When you select a version of this study section , you will see the overview table in the main part of your screen. The table contains, among others, the following items: Registration IDProgressAuthorCo-authorUnique ID, Business keyRegistration codeNational registry ID of the patient...

This image has an empty alt attribute

Use the filters in the header of the table to find the registration(s) that you want to submit. You can use for example the filters "Status" (set on "Open") and "Validation errors" (set on "0") to obtain the registrations that qualify for submission.

If you have found the registration(s) you want to submit, you need to select the registration(s) by ticking the checkbox at the beginning of the row in the overview table.

Then you should press the "Actions" button on the top right of the overview table.

Two options are provided now: "Submit" and "Delete". Press now "Submit".

After you pressed "Submit", a popup message will appear asking you to confirm the submission of the selected registration(s). If you are confident about this action, press "Confirm". If not, press "Cancel".

If you confirm the submission , you cannot change the content of the registration(s) anymore. Submitted registrations also cannot be deleted anymore.

The submitted registration remains present in the overview table, but its status has changed from "Open" to "Submitted".

If you only want to see "Open" registrations, you can adapt the filter on the "Status" item in the overview table.

manager Tue, 01/04/2022 - 13:05

HD4DP v2 Support Services

HD4DP v2 Support Services manager Wed, 01/12/2022 - 18:01

How to report an incident

How to report an incident

The service healthdata.be (Sciensano) handels each report of an incident according to a Standard Operating Procedure (SOP). A public version of this SOP "HD Incident Management Process" is also available on this docs.healthdata.be portal.

To submit an incident related to the projects and applications that are in production, and facilitated or managed by the service healthdata.be of Sciensano, you first need to log in to the HD Service and Support portal.

After the log in step, you will arrive at the main page of the portal.

On the main page, you have to select "Get Help"

A new page with the title "Create Incident" will appear.

You can now document your incident or problem by providing following information:

Please indicate the urgency your problem needs to be resolved according to its business criticality.

Please indicate the type of problem you are experiencing.

When the problem type "Application" is selected, two extra fields appear: "Project name" and "Application".

Please select the appropriate information.

Please describe clearly and briefly (1 sentence) the subject of your problem.

Please describe in detail the problem. Following aspects are important for us to understand and to solve the problem:

  • a description of the actions you want to perform but fail to accomplish (Ex: provide us field name, validation rule, button, etc.);
  • a description (if possible) of the sequential steps you take to use the healthdata.be service or application you need support for;
  • a brief description of the technical problem you are experiencing (e.g. error messages)

We highly recommend to add a screenshot describing the problem (IMPORTANT: do not provide us patient data!).

You can add the screenshot by pressing "Add attachments"

On the right side of the form, the required information elements of the Incident form are listed. When these fields are completed, these field names will disappear in the "required information" box.

Only if all required fields are completed , a form can be submitted., by pressing the green "Submit" button.

If not all required fields were completed, a warning message will appear on top of the form.

Also, the missing required fields will be highlighted in green.

When the incident form was successfully submitted, an overview of your submission will appear in an new screen.

On the right of the screen, you will find the details , including the Incident number.

On the left of the screen, you will find a timeline of the handling your incident, starting with your creation.

manager Wed, 01/12/2022 - 18:01