The implementation of the healthdata.be Request Management Process will be done on a pragmatic base. During a start-up phase (6 months as of the use in the production environment), the results will be measured.
At the end of the start-up phase, the healthdata.be Request Management Process will be fixed. This will be done by taking into account the achievements during the start-up phase, the statistical information provided by the Information Technology Service Management System (i.c. ServiceNow).

This Request Management Process takes effect on January 1^st 2022 and remains active until a new version is communicated.

The evaluation of the Request Management Process is done on a regular basis.

Once a year, the year results, the content of the Request Management Process and related SLA’s will be evaluated by the Accompanying Committee of the healthdata.be platform. The Request Management Process can be modified as described in Par “Modifications to the Request Management Process”. Related documents can have start dates different from the Request Management Process start date.

• Every request by the Partner to change the contents of this Request Management Process will officially be sent to the healthdata.be Service Management.
• The Changes, if approved by the healthdata.be Service Management, will become active as soon as the Request Management Process have been published.