Introduction
IntroductionThis document describes the healthdata.be Incident Management Process. The process is end-to-end oriented and based upon the lifecycle model wherever applicable.
Implementation of the Incident Management Process
Implementation of the Incident Management ProcessThe implementation of the healthdata.be Incident Management Process will be done on a pragmatic base.
During a start-up phase (6 months as of the use in the production environment), the results will be measured.
At the end of the start-up phase, the healthdata.be Incident Management Process will be fixed. This will be done by taking into account the achievements during the start-up phase, the statistical information provided by the Information Technology Service Management System (i.c. ServiceNow).
Start and evaluation of the Incident Management Process
Start and evaluation of the Incident Management ProcessThis Incident Management Process takes effect on January 1st 2022 and remains active until a new version is communicated.
The evaluation of the Incident Management Process is done on a regular basis.
Once a year, the year results, the content of the Incident Management Process will be evaluated by the Accompanying Committee of the healthdata.be platform. The Incident Management Process can be modified as described in Par “Modifications to the Incident Management Process”. Related documents can have start dates different from the Incident Management Process start date.
Modifications to the Incident Management Process
Modifications to the Incident Management ProcessEvery request by the Partner to change the contents of this Incident Management Process will officially be sent to the healthdata.be Service Management.
The Changes, if approved by the healthdata.be Service Management, will become active as soon as the Incident Management Process have been published.